In this case, your e-mail program or your provider's server has probably mistakenly considered Nicopal emails as spam (unwanted mails).
a) Please check your spam folder if you do not receive e-mails about your order or replies to your emails to us.
b) Add Nicopal e-mail addresses to your contacts or address book, to prevent moved to spam in the future.
c) Please mark Nicopal's email addresses as "Not Spam" so that they do not go to spam in the future.
If you do not find Nicopal e-mails in the spam folder, may exist a technical issue. In this case, contact us, preferably from another mail (provider) such as Gmail, Yahoo Mail, etc.